Booking + Deposits

• All services require a consultation whether it be online or in person. Without a proper consultation we cannot book any client. Hair colors are especially important to do a consultation with in order to get the proper pricing and timing. ALL hair extension clients must have an in-person consultation. Online consults are not allowed for hair extensions.

• In order to book and set aside time for clients they must confirm time and date as well as pay their non-refundable deposit within 2 days of the initial booking. Failure to pay the deposit results in an automatic cancellation of the appointment. Clients can rebook for the same time and date after the initial cancellation but they will now have to pay the deposit up front.

• All clients must fully complete a fully finished intake form to hold their appointment.

Deposit Pricing:

• Makeup services: $50

• All over color $25

• All other color services: $100

• Extensions: 50% of overall service total.

• All deposits can be made online via an invoice that will be sent out through an email. A card will also be required to be held in case of cancellations or no-shows. Please refer to cancellation and no show policies.

Cancellations and Rescheduling

• Cancellations vary from service categories:

  • Haircuts, makeup applications, and consultations can be canceled 24 hours ahead of time without any problem. They will only lose any deposit they have put down.

  • ALL hair color and extensions service MUST be canceled 7 days ahead of time. Failure to do so will result in a 20% service fee charge on the card that is held on file. A no show on the day of the services result in a 100% service fee charge to the card on file.

  • If an extension client does not show up or cancels they will not receive the hair that we purchased. They must receive their extensions services with The eclectic only. An extension client who cancels or no shows automatically forfeits their hair extensions.

• Last minute cancellations can be excused but please use your discretion and discuss with Kia. A good example of this is a death in the family or serious illness.

• If a client does not show up for an appointment they will be marked as a no-show. After two marks they will no longer be able to book. No refunds of the deposit or the service fee charges will be made out.

Rescheduling

• Reschedule policies are similar to cancellation policies. Haircuts, makeup, and consults can reschedule 24 hours before their appointment. Hair colors and extensions must be done 7 days ahead of time.

• Last minute reschedules can be excused and allowed using your discretion and after being discussed with Kia.

Cancellations from Kia

• If Kia is out sick or has an emergency and has to cancel or reschedule then the client can choose to reschedule at their earliest convenience. Offer a reschedule first.

• If they cannot reschedule and are upset they can receive their deposit back in full. Refunds take 1-3 days to appear back in the account they used to pay their deposit.

Payments

• We currently only take credit/debit cards as payment right now for all services that we offer. Payment must be done at the end of the service in full. For any service that requires a deposit you can pay via the email invoice sent out. Clients can also inquire about payment plans prior to the day of their appointment.

• For clients wanting to do a payment plan they can use Afterpay if they have an account. They must inquire about this before their appointment to see what their spending limit is with Afterpay. Afterpay payments will be done in store on the day of their service. That will count as their first payment. Their next 3 payments will be done through Afterpay through the app or the website. We do not have control over that once they make their first payment in store.

• We do make exceptions for clients wanting to pay with cash if they have exact change.

• Failure to pay at the end of their service will result in getting authorities involved. Do not hesitate to take down personal information, hold a license, or call the police if a client refuses to pay.

Adjustments and Refunds

• Complimentary adjustments can be done for any client who is feeling unhappy with any hair service. Clients must notify Kia within a 2 week span from first initial service to receive the complimentary adjustment service. Clients who fail to do so must pay for service requested in full. Clients can reschedule adjustments one time only.

• Partial refunds for all hair services will only be made out after an adjustment if the client is dissatisfied with hair and notifies Kia within a week of adjustment service. No refund will be made after 2 weeks to a full month has passed and no communication of dissatisfaction was made out to Kia.

• Full refunds can be made out in certain situations after proper discussion with client and Kia.