Booking + Deposits

• All services require a consultation whether it be online or in person. Without a proper consultation we cannot book any client. Hair colors are especially important to do a consultation with in order to get the proper pricing and timing. ALL hair extension clients must have an in-person consultation. Online consults are not allowed for hair extensions.

• In order to book and set aside time for clients they must confirm time and date as well as pay their non-refundable deposit within 2 days of the initial booking. Failure to pay the deposit results in an automatic cancellation of the appointment. Clients can rebook for the same time and date after the initial cancellation but they will now have to pay the deposit up front.

• All clients must fully complete a fully finished intake form to hold their appointment.

Deposit Pricing:

• Makeup services: $50

• All over color $25

• All other color services: $100

• Extensions: 50% of overall service total.

• All deposits can be made online via an invoice that will be sent out through an email. A card will also be required to be held in case of cancellations or no-shows. Please refer to cancellation and no show policies.

Cancellations and Rescheduling

• Cancellations vary from service categories:

  • Haircuts, makeup applications, and consultations can be canceled 24 hours ahead of time without any problem. They will only lose any deposit they have put down.

  • ALL hair color and extensions service MUST be canceled 7 days ahead of time. Failure to do so will result in a 20% service fee charge on the card that is held on file. A no show on the day of the services result in a 100% service fee charge to the card on file.

  • If an extension client does not show up or cancels they will not receive the hair that we purchased. They must receive their extensions services with The eclectic only. An extension client who cancels or no shows automatically forfeits their hair extensions.

• Last minute cancellations can be excused but please use your discretion and discuss with Kia. A good example of this is a death in the family or serious illness.

• If a client does not show up for an appointment they will be marked as a no-show. After two marks they will no longer be able to book. No refunds of the deposit or the service fee charges will be made out.

Rescheduling

• Reschedule policies are similar to cancellation policies. Haircuts, makeup, and consults can reschedule 24 hours before their appointment. Hair colors and extensions must be done 7 days ahead of time.

• Last minute reschedules can be excused and allowed using your discretion and after being discussed with Kia.

Cancellations from Kia

• If Kia is out sick or has an emergency and has to cancel or reschedule then the client can choose to reschedule at their earliest convenience. Offer a reschedule first.

• If they cannot reschedule and are upset they can receive their deposit back in full. Refunds take 1-3 days to appear back in the account they used to pay their deposit.

Payments

• We currently only take credit/debit cards as payment right now for all services that we offer. Payment must be done at the end of the service in full. For any service that requires a deposit you can pay via the email invoice sent out. Clients can also inquire about payment plans prior to the day of their appointment.

• For clients wanting to do a payment plan they can use Afterpay if they have an account. They must inquire about this before their appointment to see what their spending limit is with Afterpay. Afterpay payments will be done in store on the day of their service. That will count as their first payment. Their next 3 payments will be done through Afterpay through the app or the website. We do not have control over that once they make their first payment in store.

• We do make exceptions for clients wanting to pay with cash if they have exact change.

• Failure to pay at the end of their service will result in getting authorities involved. Do not hesitate to take down personal information, hold a license, or call the police if a client refuses to pay.

Adjustments and Refunds

• Complimentary adjustments can be done for any client who is feeling unhappy with any hair service. Clients must notify Kia within a 2 week span from first initial service to receive the complimentary adjustment service. Clients who fail to do so must pay for service requested in full. Clients can reschedule adjustments one time only.

• Partial refunds for all hair services will only be made out after an adjustment if the client is dissatisfied with hair and notifies Kia within a week of adjustment service. No refund will be made after 2 weeks to a full month has passed and no communication of dissatisfaction was made out to Kia.

• Full refunds can be made out in certain situations after proper discussion with client and Kia.

Booking

• The client must attend the mandatory in-person consultation, submit a completed intake form, pay the 25% non-refundable deposit, and sign all the disclaimers/contracts in order to be considered as booked.

• A virtual consultation done via email, website, or social media does not guarantee the client a date and service.

Deposits

• We require 2 non-refundable 25% deposits throughout the service.

  • The first non-refundable deposit is required at the time the client signs the photoshoot contract. The client will have 3 days to pay the initial deposit. If the client misses this deadline, all services will be canceled and the client will have to rebook again with The Eclectic. Failure to pay the first deposit 3 times will have the services revoked indefinitely. 

  • The 2nd non-refundable deposit is required at the time the client signs off on the storyboard disclaimer. The storyboard disclaimer is a time sensitive document and will need to be signed within the week of receiving the storyboard. Once the storyboard has been signed off, the client will be given 3 days to pay the second 25% deposit.

    • If the client fails to pay this second deposit, the card/bank information that The Eclectic have on file will automatically be billed along with the storyboard being approved. 

• The client will receive an invoice from The Eclectic 24 hours after putting down their deposit. This invoice will detail the 25% non-refundable deposit and a breakdown of the client’s service. 

• All deposits can be made via an invoice that will be sent out through an email. A card will also be required to be held in case of cancellations or no-shows. Please refer to cancellations and no-show policies.

Cancellations/No-Shows/Rescheduling/Tardiness

• Client may cancel up to 7 days  in advance. Anything less than 7 days is considered a last minute cancellation and will result in an automatic charge of 30% of the client’s total service fee.

• If the client no-shows no-calls, the full amount of the photoshoot service will be charged to the client’s card. This client will no longer be able to book with us for future services.

• In the case that The Eclectic cancels the photoshoot services, the client will receive a 50% refund. 
  

• The Eclectic does not tolerate tardiness; however, we will give our clients a 15-minute grace period for tardiness. If the client runs 30 minutes, all services will be terminated/canceled, and the Client will be charged the full amount of their service. It is up to the client to notify The Eclectic if they are running late, and no refund will be issued if they are charged.

  • For Curated Portraits: If the client runs late up to 3 times, their services will be terminated, and the Client will be charged a 30% service fee. No refund will be issued.

• Client must reschedule within 7 days in advance. Failure to reschedule will be treated as a cancellation. If The Eclectic must reschedule or cancel, the client will get the choice to reschedule for a later date and time. If rescheduling is not possible, the client can request for a full refund. Refunds will take 2-3 business days to process.

  •  For Curated Portraits: Clients will need to reschedule their photoshoot within a 7 day timeframe. Failure to do so will be treated as a cancellation. If The Eclectic must reschedule on the client, the client will get the choice to reschedule for a later date and time. If rescheduling is not possible, the client can request for a full refund. 

Refunds

• All deposits are non-refundable. 

• No refunds are allowed unless The Eclectic cancels the service on their end or if the client has a legitimate reason as to why they are unsatisfied with their services. 

 Damage or Stolen Wardrobe

• Wardrobe is considered as property of The Eclectic’s. If there are any forms of damage towards the wardrobe, clients will be charged $50 for each damaged item.

• If any wardrobe property is stolen, the client will be charged full price of the wardrobe.

Damage or Stolen Décor/Set

• The client will be charged $150 for every décor or set design property that is damaged.

• If any décor or set design property is stolen, the client will be charged full price of every stolen item.

Consultations and Attendance

• Once the client is receiving services from The Eclectic, the client will be subjected to attend all mandatory meetings and consultations. These meetings will be scheduled via online and as the service progresses. 

• If the client cannot attend the meetings, the client must notify The Eclectic at least within a 48-hour timeframe. If there is a personal/family emergency, the client must contact The Eclectic ASAP to reschedule the meeting.

• If the client misses 3 or more meetings without proper notification or reason, all services will be terminated, and the client will lose their 25% deposit and be charged a 30% service fee of their entire service.

Payments

• We offer different payment options and will discuss these different options with the client at the in-person consultation. The client must notify The Eclectic if they are interested in doing a payment plan or else they will be charged the full amount on the card that is on file.

• Sliding Scale: In order to make these luxury services more accessible to our community, The Eclectic - Creative Services Department offers all of their photoshoot services on a sliding scale. This means that we offer the client 2 final payments and based on what the client is financially comfortable paying for, they can choose whichever as their final billing (the client can also choose to pay in between the 2 prices offered to them). Once a final price has been chosen, we can work out a payment plan with the client. 

  • Please be aware that with a sliding scale payment, we are putting our trust in our clients in making choices that they think are financially, mentally, emotionally, and physically best for them. The Eclectic will not ask for any kind of proof or question the client’s choice when choosing their final payment for their service.

• All credit and debit cards are accepted for all photoshoot services. 

• Afterpay: The Eclectic offers Afterpay where the client can pay for their services within 4 payment plans. Please keep in mind that with Afterpay, you are required to make a deposit to start the payment plan. This deposit is not related to the 25% non-refundable deposit that the client pays for at the start of their service. Since Afterpay is a third party money vendor that The Eclectic is going through, we do not have control of arranging the payment plan dates.

• Square Invoice: With this option, The Eclectic and the client can work together to create a finance plan to help pay for the service. We offer a maximum 24 monthly payment plan and a minimum of a 6 month payment plan.

• Cash: The client can choose to pay in cash, however the amount will have to be the exact change. 

• Checks: All checks must be real and be payable to The Eclectic

Booking and Deposits for event services are the same as Photography Service Policies.

Cancellations/No-Shows/Rescheduling

• If client is looking to cancel their service, the client must give a 30-day notice. Failure to do so will result in the client being charged for the full service.

• If client no-call or no-show for their service (day-of), the client will be charged for the full service. They will also be banned from booking services with The Eclectic for future services.

• If The Eclectic needs to cancel the client’s services, the client will receive a 50% refund.

• The Eclectic does not tolerate tardiness; however, we will give our clients a 15-minute grace period for tardiness. If the client runs past the 15-minute grace period up to 3 times for the duration of their services, all services will be terminated/canceled, and the Client will be charged a 30% service fee. It is up to the client to notify The Eclectic if they are running late, and no refund will be issued if they are charged.

• If the client needs to reschedule their services, they must do it within 30-days. Failure to do so will be counted as a cancellation. In the scenario that The Eclectic needs to reschedule on the client, the client can choose to have their services on a day that is convenient for both parties. If no agreement can be made and client wishes to terminate their services due to The Eclectic’s rescheduling, the client is entitled to a full refund.

Refunds

• No refunds will be issued for any services. However, if the client is unsatisfied with any service and after discussions with Anie, a refund may be issued.

Damage or Stolen Décor/Set

• The client will be charged $100 for every décor or set design property that is damaged.

• If any décor or set design property is stolen, the client will be charged full price of every stolen item.

Consultations and Attendance

• Once the client is receiving services from The Eclectic, the client will be subjected to attend all mandatory meetings and consultations. These meetings will be scheduled at the initial consultation with the client after the intake form is received.

• If the client cannot attend the meetings, the client must notify The Eclectic at least within a 24-hour timeframe. If there is a personal/family emergency, the client must contact The Eclectic ASAP to reschedule the meeting.

• If the client misses 3 or more meetings without proper notification or reason, all services will be terminated, and the client will lose their 50% deposit and be charged a 30% service fee of their entire service.

Payments

• We currently only take credit/debit cards as payment right now for all services that we offer. Payment must be done at the end of the service in full. For any service that requires a deposit you can pay via the email invoice sent out. Clients can also inquire about payment plans prior to the day of their appointment.

• Checks are only acceptable for Creative Services (event planning, rentals, and portraits). All checks must be real and be payable to Anie Khang.

• For clients wanting to do a payment plan they can use Afterpay if they have an account. They must inquire about this before their appointment to see what their spending limit is with Afterpay. Afterpay payments will be done in store on the day of their service. That will count as their first payment. Their next 3 payments will be done through Afterpay through the app or the website. We do not have control over that once they make their first payment in store.

• We do make exceptions for clients wanting to pay with cash if they have exact change.

• Failure to pay at the end of their service will result in getting authorities involved. Do not hesitate to take down personal information, hold a license, or call the police if a client refuses to pay.